Return and Cancellation Policy
Dhrayton Tech Enterprise aims to ensure that customers receive the products they ordered in appropriate condition. This policy explains the circumstances under which an order may be cancelled or a product may be returned.
Order Cancellation
Customers who wish to cancel an order should contact Dhrayton Tech Enterprise as soon as possible.
A cancellation may be accepted if the order has not yet been dispatched or committed for fulfilment.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
Return Eligibility
A return may be considered where a customer receives a damaged, defective, incorrect, or materially different product from the one ordered.
All return requests are subject to review and verification by Dhrayton Tech Enterprise.
Condition of Returned Products
Unless a return is related to a verified product defect, damage, or fulfilment error, products should generally be returned in their original condition and with their original packaging, accessories, manuals, and other items supplied with the product.
Products damaged through misuse, unauthorized modification, improper handling, or other customer actions may not qualify for return.
Defective Products
Where a product is reported as defective, Dhrayton Tech Enterprise may inspect or test the product before determining the appropriate resolution.
Where a manufacturer’s warranty applies, the product may be handled according to the relevant manufacturer’s warranty terms.
Incorrect or Damaged Orders
If you receive an incorrect or visibly damaged product, contact Dhrayton Tech Enterprise promptly.
Customers may be asked to provide photographs, videos, order details, or other information required to verify the issue.
Non-Returnable Circumstances
A return may not be accepted where a product has been damaged through misuse, accidental damage, unauthorized modification, improper installation, or other actions occurring after delivery.
Certain products may also be excluded from return because of their nature, condition, activation, or applicable manufacturer requirements.
Refunds and Replacements
Where a return is approved, the available resolution may include a replacement, exchange, repair, store credit, or refund depending on the circumstances of the case and product availability.
Where a refund is approved, the applicable refund method and processing details will be communicated to the customer.
Return Costs
Where a return results from an incorrect product supplied by Dhrayton Tech Enterprise or a verified issue covered by the applicable return terms, customers will be provided with instructions regarding the return process.
Where a customer requests a return for reasons unrelated to a product defect or fulfilment error, any applicable return or delivery costs will be communicated before the return is processed.
How to Request a Return
To request a return, contact Dhrayton Tech Enterprise with your order details and a clear explanation of the reason for the request.
Where necessary, customers may be asked to provide supporting photographs, videos, product information, or other evidence to assist with the assessment.
Contact Information
Dhrayton Tech Enterprise
2B, Isaac John Street, Ikeja, Lagos, Nigeria
09039236421
tech@dhrayton.com